Privacy Policy

Effective Date: june-1-2025

1. Introduction

Welcome to BookThePanditji.com ("us," "we," "our," or "Site"). We are committed to protecting the privacy of our users ("user," "you," "your"), including individuals seeking spiritual services ("Devotees") and spiritual service providers ("Pandits" or "Vendors"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our marketplace platform, and engage with our services, including those provided through WooCommerce and Dokan functionalities.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service. If you do not agree with the terms, please do not access the Site or use our services.

2. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

2.1. Information You Provide to Us:

Account Registration: When you create an account as a Devotee or Pandit, we collect information such as your name, email address, phone number, password, and physical address. Pandits may also provide additional details such as expertise, service descriptions, business information, and verification documents.
Booking and Transaction Information: When Devotees book a service or Pandits list a service, we collect information related to the transaction, such as service details, date, time, location (if applicable), pricing, and communication between parties. (Note: We do not directly store full payment card details; these are processed by our third-party payment gateways).
Communication: When you communicate with us (e.g., via email, contact forms, platform messaging) or with other users through the platform, we may collect the content of those communications.
Profile Information: You may choose to provide additional information for your public profile, such as photos, biographical details, or preferences.
Astrology Service Information: If you request astrology services, you may provide sensitive personal information such as your date, time, and place of birth, and specific questions.
Surveys and Feedback: Information you provide when participating in surveys, promotions, or providing feedback.

2.2. Information We Collect Automatically:

Log and Usage Data: We automatically collect log files and usage data when you access and use the Site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, device information, and the dates and times of your access.
Cookies and Similar Tracking Technologies: We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities, preferences, and to personalize your experience. Please see our "Cookies and Tracking Technologies" section below for more details.
Location Information: We may collect approximate location data derived from your IP address or more precise location if you grant permission through your device settings, to help you find local services or Pandits.

2.3. Information from Third Parties:

Payment Processors: When you make a payment, our third-party payment processors (e.g., Stripe, PayPal, Razorpay) may provide us with transaction confirmation and limited payment information (such as the last four digits of your card or payment method type) but not your full financial account details.
Social Media Platforms: If you choose to link or log in to your BookThePanditji.com account with a third-party social media service (e.g., Facebook, Google), we may receive information from that service, such as your public profile information, in accordance with your privacy settings on that platform.
Analytics Providers: We use third-party analytics services (e.g., Google Analytics) to help us understand how users engage with our Site.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Manage Our Services: To operate and maintain our Site, create and manage your account, facilitate bookings between Devotees and Pandits, process transactions, and deliver the requested services.
To Personalize Your Experience: To understand your preferences and tailor content, service recommendations, and features to you.
To Communicate With You: To send you service-related communications (e.g., booking confirmations, updates, security alerts), respond to your inquiries, and provide customer support.
To Improve Our Services: To analyze usage trends, gather feedback, conduct research, and develop new features and functionalities.
For Marketing and Promotions: With your consent where required by law, to send you promotional materials, newsletters, and information about new services or offers that may be of interest to you. You can opt-out of marketing communications at any time.
For Security and Fraud Prevention: To monitor for and prevent fraudulent activity, unauthorized access, and other misuses of our platform.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms of Service.
For Aggregated Analytics: To create aggregated, de-identified data for analytical purposes that does not personally identify you.

4. How We Share Your Information

We may share your Personal Information in the following circumstances:

Between Devotees and Pandits: To facilitate a booking, we share necessary information between the Devotee and the selected Pandit. This may include names, contact details (as permitted by settings), service requirements, and location. Pandit profiles may display public information like name, expertise, and service offerings.
With Third-Party Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, website analytics, email delivery, customer support, and marketing assistance. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Services, (iv) protect the personal safety of users of the Site or the public, or (v) protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your Personal Information.
With Your Consent: We may share your information with other third parties with your explicit consent to do so.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities over time and across different websites following your use of our Site. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.

You can typically set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information about cookies, and how to disable them, please see your browser's help documentation or visit www.allaboutcookies.org.

6. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information. The transmission of information via the internet is not completely secure, and any transmission is at your own risk.

7. Data Retention

We will retain your Personal Information for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide you with our Services, comply with our legal obligations (e.g., for tax, accounting, or other legal requirements), resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject, and whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

8. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Information. These may include:

Right to Access: You may have the right to request access to the Personal Information we hold about you.
Right to Rectification: You may have the right to request correction of inaccurate Personal Information.
Right to Erasure (Right to be Forgotten): You may have the right to request deletion of your Personal Information, subject to certain exceptions.
Right to Restrict Processing: You may have the right to request that we restrict the processing of your Personal Information.
Right to Data Portability: You may have the right to receive your Personal Information in a structured, commonly used, and machine-readable format.
Right to Object: You may have the right to object to the processing of your Personal Information, including for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

You can typically access and update certain account information directly through your account settings on the Site. You can also unsubscribe from our marketing emails by following the unsubscribe link included in those emails.

9. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or a higher age threshold as required by applicable law in your jurisdiction). We do not knowingly collect Personal Information from children under this age. If we become aware that we have collected Personal Information from a child without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under the applicable age, please contact us.

10. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside [Your Country/Region, e.g., India] and choose to provide information to us, please note that we transfer the data, including Personal Information, to [Your Country/Region, e.g., India] and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

11. Links to Other Websites

Our Site may contain links to other websites not operated or controlled by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

BookThePanditji.com
Email: info@bookthepanditji.com]
Phone: +91 85399 92372

All disputes will be under patna high court